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Standard College Response to the Coronavirus

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Technology Support

TOOLS AND RESOURCES

BUSINESS HOURS SUPPORT INFORMATION

  • If you need help Changing Your Populi Password OR have trouble accessing Populi. You can contact the Help Desk Monday – Friday from 9:00 am – 5:00 pm. The Help Desk can be reached by email at helpdesk@standardcollege.eduor by phone at 703-891-1787 Ext. 43.
  • If you need after-hours assistance (i.e., evening, weekend, or holiday), we will respond within 24 hours from your request. To request after-hours assistance E-mail helpdesk@standardcollege.edu

POPULI SUPPORT

ZOOM SUPPORT

  • Zoom Support has numerous helpful resources and videos. If you encounter any problems or need more information such as FAQs, troubleshooting, and configuring your audio & video. Please visit: https://support.zoom.us/hc/en-us

ATI SUPPORT

  • You can submit a support Request at https://www.atitesting.com/contact
  • Technical Support Hours: 7 a.m. – 7 p.m. (Central), Monday – Friday.
  • Seasonal Hours: Saturday 8:00 a.m.-12:00 p.m. Central (August 14 – Sept 18)
  • Online Support:
    • Live Chat (On the Website click the red chat box on the right during office hours)
    • Phone: (800) 667-7531
    • Fax: (913) 661-6245

EVOLVE ELSEVEIR SUPPORT

  • For Technical Support you may go to https://service.elsevier.com/app/overview/evolve. The Technical Support Center includes video tutorials, user guides, and an online chat feature. To speak to a live representative, you can call 1-800-222-9570.

TOP HAT CUSTOMER SUPPORT

  • RESOURCES: Knowledge Base
  • INQUIRIES: Contact Support
  • Call Support 1-888-663-5491 – HOURS: 9AM – 9PM ET, Monday to Friday
  • You can also use the chat box within your top hat account. The chat box is in the top right corner once you log in to your account.