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Complaint Policy

Student Complaint Process

Standard College’s Formal Complaint Policy

It is the policy and practice of Standard College to treat all students and instructors with dignity and respect and to resolve all problems fairly and in a timely manner. IIn the event a student may have a complaint concerning the program, a written policy has been developed.

Step 1

The student shall speak with the course instructor about the issue and try to work out a satisfactory resolution to the situation. If the situation involves the Program Instructor, or the student feels uncomfortable speaking with the Instructor, the student should contact Dr. Sakpa Amara, the Director of Nursing Education, at samara@standardcollege.edu

Step 2

In the event a satisfactory resolution is not reached in Step 1 within three (3) business days, a written formal complaint shall be completed by the student. The student should send the Formal Complaint Form to:

•Dr. Joy Nosegbe at ijnosegbe@standardcollege.edu,
or
•Ms. Heather Ettus at hettus@standardcollege.edu

Step 3

Standard College shall investigate the situation and a final plan of action for resolving the complaint shall be made. A written response shall be presented to the student within three (3) business days after the school has resolved the matter. The school shall have the final decision about how a complaint is to be managed and what corrective action, if any, is to be taken.

In the event a satisfactory resolution of the problem is not obtained, the student may contact:

Virginia Board of Nursing
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233
Phone: (800)- 533 -1560 or (804) 367-4515

Accrediting Bureau of Health Education Services (ABHES)
7777 Leesburg Pike, Suite 314N
Falls Church, Virginia 22043
Phone: (703) 917-9503

State Council of Higher Education for Virginia (SCHEV)
James Monroe Building, 9th Floor
101 North 14th Street
Richmond, VA 23219
Phone: (804) 225-2600 Fax: (804) 225-2604
Students may contact SCHEV’s council staff as a last resort if the school does not resolve the complaint to the student’s satisfaction.

Retaliation Policy

The student will not be subject to unfair treatment or adverse action by any school official as a result of initiating a complaint proceeding. Any form of retaliation against students or employees for bringing a complaint or grievance or contacting an external agency will not be tolerated by Standard College.

Formal Complaint Form