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Student Complaint/Grievance Policy

Grievance Policy

In the rare occurrence that a student may have a grievance against the program a written grievance policy has been developed. It is a policy and practice of this program that all students and instructors are treated fairly and justly and that all problems are resolved in a timely manner and on an individual basis.

Step 1

The student shall take the request or grievance up with the course instructor and try to work out a satisfactory resolution to the situation. If the situation involves the Program Instructor, then the student should contact the Dean of Student Services.

Step 2

In the event a satisfactory resolution is not reached in Step 1 within three (3) business days, a written grievance form shall be completed by the student clearly stating what the request or grievance is; the events that have transpired since the onset of the grievance and the situation that remains unresolved. An appointment shall be made with the Director of Nursing Education and/or the Dean of Student Services at which time the written grievance shall be presented to them.

Step 3

The Dean of Student Services and the Director of Nursing Education or designee shall investigate the situation and a final plan of action for resolving the grievance shall be made. A written response shall be presented to the student within seven (7) business days of the receipt of the written grievance. The Dean shall have the final decision about how a grievance is to be managed and what corrective action, if any, is to be taken.

When a satisfactory resolution of the problem is not obtained, which can include a final disciplinary action decision, the student may contact:

State Council of Higher Education for Virginia (SCHEV)
James Monroe Building, 9th Floor
101 North 14th Street
Richmond, VA 23219
Phone: (804) 225-2600 Fax: (804) 225-2604

Virginia Board of Nursing
Perimeter Center
9960 Mayland Drive, Suite 300
Henrico, VA 23233
Phone: (800)- 533 -1560 or (804) 367-4515

Accrediting Bureau of Health Education Services (ABHES)
7777 Leesburg Pike, Suite 314N
Falls Church, Virginia 22043
Phone: (703) 917-9503

Retaliation Policy

The student will not be subject to unfair treatment or adverse action by any school official as a result of initiating a complaint proceeding. Any form of retaliation against students or employees for bringing a grievance or contacting an external agency will not be tolerated by Standard College. Students may contact SCHEV’s council staff as a last resort if the school does not resolve the complaint to the student’s satisfaction.

Formal Complaint Form