Student Complaint/Grievance Policy
In the occurrence that a student may have a grievance against the program, a written grievance policy has been developed. It is a policy and practice of this program that all students and instructors are treated fairly and justly and that all problems are resolved in a timely manner and on an individual basis.
Step 1
The student shall take the request or grievance up with the course instructor and try to work out a satisfactory resolution to the situation. If the situation involves the Course Instructor, then the student should contact the Director of Education.
Step 2
In the event a satisfactory resolution is not reached in Step 1 within three (3) business days, a written grievance form shall be completed by the student clearly stating what the request or grievance is, the events that have transpired since the onset of the grievance, and the situation that remains unresolved. The written grievance shall be emailed to rdouglas@standardcollege.edu or mail to the school at 7600 Leesburg Pike, Suite 200 East, Falls Church, Virginia 22043.
Step 3
The Deputy Executive Director shall investigate the situation and a final plan of action for resolving the grievance shall be made. A written response shall be presented to the student within seven (7) business days of the receipt of the written grievance. The Deputy Executive Director shall have the final decision about how a grievance is to be managed and what corrective action, if any, is to be taken.
When a satisfactory resolution of the problem is not obtained, which can include a final disciplinary action decision, the student may contact the following regulatory agencies.
State Council of Higher Education for Virginia (SCHEV)
James Monroe Building
101 North 14th Street, 10th Floor
Richmond, VA 23219
Phone: (804) 225-2600 Fax: (804) 225-2604
Accrediting Bureau of Health Education Services (ABHES)
6116 Executive Blvd., Suite 730
North Bethesda, MD 20852
Phone: (301) 291-7550
info@abhes.org
Retaliation Policy
The student will not be subject to unfair treatment or adverse action by any school official as a result of initiating a complaint proceeding. Any form of retaliation against students or employees for bringing a grievance or contacting an external agency will not be tolerated by Standard College. Students may contact SCHEV’s council staff as a last resort if the school does not resolve the complaint to the student’s satisfaction.
